Shipping and Return Policy
Triple walled, fully insulated box and shipped with enough dry ice to arrive frozen.
Orders must be placed by Tuesday at 2:00 PM eastern time to ship that same week.
Due to COVID-19, orders being shipped to 3 and 4 day ground zones must be placed by 2:00pm on Monday.
If placed after 2:00 PM Tuesday they will be shipped out the following week.
We ship Mondays to states located 3 and 4 day transit zones
We ship Tuesdays to states located 2 and 1 day transit zones
For orders going to locations in 3 day transit zones that do not ship Monday, they will ship Tuesday.
WE DO NOT SHIP TO PO BOXES! MUST BE A PHYSICAL ADDRESS OR THE NEAREST UPS HOLD CENTER FOR CUSTOMER PICK UP
Once orders are processed an email with tracking will be sent.
Products purchased from us are not eligible for returns, refunds or exchange due to bio-security concerns.
Disclaimer: we do not ship later in the week to avoid UPS delays, shipments being held over the weekend, to guarantee your rodents are frozen upon arrival.
If there is a UPS delay and your rodents arrive thawed and spoiled, please take video or pictures to send as proof, and we will be happy to replace your order or send a refund.COVID-19 response: business as usual, only shipping Mondays and Tuesdays until further notice.